IVR (Interactive Voice Response)
IVR - short for Interactive Voice Response - is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.
Historically, IVR solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.
ZNI provide hosted IVR services for Incoming IVR and Outgoing IVR also known as Outbound IVR.
These IVRs can be customized as per the client requirement with dynamic data (retrieved from customer's database in real time) and with TTS (Text to Speech) engine which read outs the data retrieved from the customer's database.
IVR solutions enable users to retrieve information including bank balances, flight schedules, product details, order status, movie show times, and more from any telephone. Additionally, IVR solutions are increasingly used to place outbound calls to deliver or gather information for appointments, past due bills, and other time critical events and activities.
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