Toll Free comes with a variety of base features to meet any organization’s needs for management and functionality.
Our advanced toll free features offers a bundled solution that can help your organization track toll-free calls, route calls based on your organization’s needs, and safeguard your toll-free traffic against long-term service interruptions.
- Time of Day/Time Interval Routing
- Day of Week Routing
- Geographic/Point of Call Routing
- Percentage Allocation Routing
- Day of Year/Holiday Routing
- Call Area Selection/Tailored Call Coverage
Time of Day/Time Interval Routing Time of Day/Time Interval Routing allows organizations to route calls made to a single toll-free number to different answering locations, depending on the time of day. For example, if your customer service department is closed, you can route callers to an office that is open.
Day of the Week Routing With Day of the Week routing, your organization can send calls to different locations, based on the day of the week. If you have someone on call during the weekend, for instance, your callers can still get through if they are routed to the on-call party’s number.
Geographic/Point-Of-Call Routing Geographic/Point-of-Call Routing allows organizations to route calls made to a single toll-free number to different terminating locations. For example, you may have callers nationwide call a central customer service number and then route them to regional customer service representatives. This routing is based on each call’s point of origin, as defined by state, area code, or area code and exchange.
Percentage Allocation Routing Percentage Allocation Routing allows your organization to route calls based on staffing levels. If one location is short-staffed, you can split calls to a single toll-free number, so these calls go to two or more answering locations. The call split is based on a percentage distribution that you designate.
Day of Year/Holiday Routing Government organizations can designate different routing plans for different locations, based on pre-defined holidays or events.
Condition based routing Calls at the destination can be re-routed to a different destination number in following conditions (1) Busy (2) No Answer (2) Route Failure.
Call Area Selection/Tailored Call Coverage Call Area Selection/Tailored Call Coverage allows your organization to selectively block incoming calls from specific originating areas. In this way, you can shape your area of toll-free coverage to match your potential callers.
- White List – Only Calling Numbers originating from a specific circle/state will be allowed to go through to your Toll Free Service facility . Specific numbers or even STD/Mobile codes can be defined in white list. E.g. You can define – only calls from Delhi should go through to the Delhi call center ( Toll Free Service ) .
- Black List – Specific Calling Numbers originating from a specific circle/state will be blocked if they are defined in the Black List. e.g. You can define – all calls from Delhi should be blocked.
- Grey List – It is a subset of white and black list & offers you a combination of White & Black listed Number facility.
Our system will attend your calls through an IVR when you are not able to attend the calls manually for example on public holidays or at night.