The most important aspect of any business is to retain the old customers along with build new customer base. The hard part for any SME or SOHO is that you won’t be able to attend all the call all the time. The alternate way is to hire a full time employee who will attend all the call on behalf of you (which means more expenses) and more than one employee if, you want to give 24×7 support to your customers.
ZNI’s unique solution let you attend all the calls even if, you are not able to pickup the phone or completely unreachable, through our two very unique products IVR (Interactive Voice Response) and CBS (Call Back Services).
Difference between IVR and CBS?
While both works on voice based solution the biggest difference between them is while CBS is a toll-free solution where neither customer nor the business will pay for the calls received as customer/caller need to just give a missed call (e.g. 0522-3095777) on the specified number and his details will be transferred to you via e-mail and can be retrieved later from our control panel, on the other hand IVR allows you to connect with the customer through some automated system pre-recorded voice messages and number based menus for example your mobile operator’s customer care.
IVR: Rs 1500/- per month per line
CBS: Rs 1000/- per month per number
Setup Fee: Rs 5000/- (can be waived with six month advance rental)
All applicable taxes will be charged extra.
For more details you can reply back to this mail or send a call back request to us by calling 0522-3095777 (toll-free).